Shipping + Returns
There are no returns on PMU machines and tattoo machines. Pigments and needle cartridges that are unopened and in their original condition can be returned and is subject to a 20% restocking fee. If you are experiencing issues with your machine, and the machine is within the warrantied please follow these steps:
Email firstname.lastname@example.org describing the issues you are experiencing with the machine. Please include the invoice number, if you do not have your invoice number, please provide the email address or name associated with the purchase.
We will confirm your machine is under warranty, contact the manufacturer about the issue you are experiencing and provide a resolution to fix the machine if one exists.
We will be in contact with you about the next steps moving forward once we identify the issue as each manufacturer has a different resolution for each matter.